Frequently Asked Questions
Everything you need to know about our premium timepieces and service.
Are the watches genuine and what is their quality?
We specialize in high-quality timepieces sourced directly from reputable manufacturers. Each watch undergoes a rigorous quality control process to ensure movement accuracy and finish durability before it is listed on our shop.
How long does international shipping take?
Standard international shipping typically takes 7-15 business days depending on your location. We provide full tracking information for every order so you can monitor your watch's journey from our warehouse to your doorstep.
What is your return policy?
We offer a 30-day return policy for all unworn watches in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you offer a warranty on your watches?
Yes, all watches purchased through China Watch Shop come with a 12-month manufacturer warranty covering internal movement defects. This does not cover external wear and tear or water damage beyond the stated depth rating.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay to ensure your transaction is safe and encrypted.
Will I have to pay customs duties or taxes?
Import duties and taxes are determined by your local customs authority and are the responsibility of the customer. We recommend checking your local regulations regarding international imports to avoid unexpected fees.